EE is the largest provider of mobile services in the UK and serves more than 26 million people. Also known as ‘Everything Everywhere’, EE is known for their large network and reliable service. If you need to get in touch with customer services, the general EE contact number is 0843 515 8468. The telephone number is a good place to start if you need any type of customer service assistance; however, there may be a different EE phone number that can provide you with faster service, depending on the reason for your call.
Getting General Support
The general EE contact number is the place to call for help handling many issues and for answers to many questions. The telephone number is 0843 515 8468, and operators answer the customer services line on weekdays from 8:00 to 20:00 and on weekends from 8:00 to 18:00. When you contact EE you can get assistance with billing, managing your account, account upgrades and questions about network coverage. If you purchased your mobile device in a store or online, you can also get assistance with your telephone by calling the customer services number.
If you want to become an EE customer, you don’t have to visit a store or shop online. EE customer services can explain the various types of plans that are available to meet your needs and sign you up over the phone. When calling, you will be presented with options to choose from. Select the most appropriate option using your keypad so that your call can be routed to the correct department. You will have the option to join the network as a personal consumer on a Pay Monthly or Pay as you Go plan, or as a business customer with a wide choice or tariffs to suit the size of your operation. The customer services hours are the same as those for general support: 8:00 to 20:00 on weekdays and from 8:00 to 18:00 on weekends.
Making a Complaint
EE strives to provide the best service possible for every couple, but as with any company, problems can arise that might leave you wanting to file a formal complaint. To ensure that your problem is addressed and resolved to your satisfaction, EE has a formal complaint process. The first step is to call customer services at the EE complaints number on 0843 515 8468. Complaints are handled Monday to Friday from 8:00 to 20:00 and on Saturday and Sunday from 8:00 to 18:00. The operator strives to resolve all complaints within 8 weeks of notification. If your complaint is not handled within 8 weeks, you can make a dispute by contacting CISAS.
Reporting a Lost or Stolen Device
If your mobile device is lost or stolen, it is your responsibility to contact EE as quickly as possible. You are responsible for any charges made to your phone up until the point that you call the EE contact number however if you chose to take out an insurance policy then you’ll be covered for any such expenses. The phone number is answered 24 hours per day. Not only will the customer services rep block your SIM card and your phone to prevent usage, but he or she can also have a replacement mobile device sent out to you within 24 hours.
Important Information: This is a call connection service offered by Mobile Network Guide. When you call the EE Contact Number above, your call will be connected directly to a member of the customer service team. Calls cost 5p/min from a BT Landline, calls from mobiles and other operators may cost more. Other numbers can be found on the official website or within the public domain.